Khalidia International Shipping management recognizes that it can achieve its vision of being one of the premier freight forwarding and handling agents in the Middle East through a Quality Management System.
We at Khalidia International Shipping aim to ensure customer satisfaction through the quality and reliability of our services. We will make every effort to achieve this by providing superior service that consistently meets the needs and expectations of our customers and by constantly seeking ways to develop and implement improvements and enhancements to our existing systems
Khalidia International Shipping will utilize the following performance indicators to evaluate and improve the quality of our services: Timeliness, Reliability, Accuracy, Competitiveness and Responsiveness to client inquiries.
Khalidia International Shipping's management and employees are committed to add quality and value to our services besides fully conforming to customer’s contractual and regulatory requirements.
It is Khalidia International Shipping's policy to establish, maintain and continually improve an effective and efficient Quality Management System that complies with ISO 9001:2008 standard requirements which cover all operations of the company and applies to all its personnel.
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General Manager |
